One plan. The price you sign up at is the price you pay - this month and every month after.
Enter your team size and whether you want the full security stack. Whatever it comes to, it's fixed at your subscription date - permanently.
This figure assumes full adoption of the security stack. You can select exactly what you need during onboarding or any time after signup - we recommend the full stack, but it's entirely your choice.
Whatever your total comes to, it's locked at your subscription date - it will never increase, regardless of future list price changes. The only thing this doesn't cover is AI usage: every user adds 100 monthly interactions to a shared pool, with daily per-user caps to keep any one person from draining it, so it's rarely exhausted - and if it ever is, the AI simply pauses until next month's reset by default. The one way your price can go above this total is if you choose to switch on optional overage, which keeps the AI working past the allowance at a clearly shown per-interaction rate.
The price you sign up at is the price you pay. No annual increases. No usage surprises. No renegotiations - this month and every month after.
At the founding rate, that's close to a $150 a week - a small trade for the hours it saves your team, and for support, security, and compliance visibility most IT budgets don't include today.
20 users are included at $599/month. Extra users are $29.95/month ex GST each - no re-negotiation, no volume penalty. A 40-seat business pays $1,198/month (~$14,376/year ex GST) for the full platform, with the per-seat cost falling as the team grows.
Some businesses don't have an ongoing MSP relationship - or are ready for a change. That's fine by us. 1ST2 works standalone, and we welcome you bringing in independent, as-needed IT support alongside it for anything hands-on. We know navigating IT is tough for a small business without a big budget behind it - it's exactly why we built this.
Six optional capabilities, each presented individually during onboarding. Accept what suits your business; decline with a recorded risk acknowledgement.
| Capability | What it covers | Essential Eight area |
|---|---|---|
| Endpoint Detection & Response | 24/7 SOC-monitored endpoint defence | Endpoint protection |
| Identity Threat Detection & Response | Microsoft 365 identity monitoring | Identity security |
| Endpoint Security Posture Management | Application control & prevention-first hardening | Application control |
| Security Awareness Training | Phishing simulations & monthly training | Human risk |
| Microsoft 365 SaaS Backup | Daily backup of Exchange, OneDrive, SharePoint, Teams | Backups |
| Autonomous Patch Management | Windows OS & third-party app patching | Patch applications |
Presented individually at onboarding · accept what fits · decline with a recorded risk acknowledgement
No. 1ST2 is designed to complement your existing IT provider relationship, not replace it. Many clients use 1ST2 for day-to-day IT support, security monitoring, and compliance - and retain their MSP for complex or on-site needs.
Microsoft 365 Business Premium, which includes the endpoint management and security tooling that power the platform. Current pricing is available at microsoft.com/en-au - we'll confirm the exact figure during onboarding and can assist with your upgrade.
No free trial. Book a 20-minute demo instead - we'll show you the platform in a live demo environment and you'll have a clear picture of whether it's right for your business within 20 minutes.
Yes. Month to month, cancel with 30 days written notice. No lock-in. No cancellation fees.
Your Microsoft 365 data is unaffected - 1ST2 never touches your emails, files, or user content. Platform configuration data is retained for 90 days after cancellation in case you return. You can also delete your data yourself at any time - as the IT champion, you can purge your organisation from the platform directly.
The platform accesses only what it needs to do its job: your org structure, device configuration metadata, security posture data (Secure Score, device compliance status), and the content of IT support tickets. It does not access your emails, calendar entries, files, personal communications, financial data, or customer records. Full details are in the Data Processing Agreement.
Yes. The price you sign up at is the price you pay, regardless of future price increases. This applies permanently from your subscription date.
Have a referral code from an existing client? Enter it at signup.
No slide deck. A live demonstration of the platform's capabilities including tech support, compliance, security, and HR. Let's see if it's a fit for your business.